Results Engineering prides itself on providing world-class support for all of our clients who use Hyland OnBase Solutions.
Results Engineering is the only partner who has won the Hyland Diamond Support Award every year that it has been offered. This showcases our commitment to engineering excellence and customer satisfaction, which can benefit your company immensely.
The award requires both the maintenance of a 95% customer satisfaction rating on support renewals and the employment of multiple engineers who are certified in several branches of OnBase, including Installation, Workflow, WorkView, and API's.
This award also requires that these engineers maintain their certifications and attend the Business Partner, OnBase Technical Training, and TechQuest training conferences each year. In order to qualify for Diamond Status, employees must dedicate 3-8 weeks per year to the continuation of their education.
RE's staff is backed by the full force of Hyland Software which has over 700 people dedicated to the ongoing development and support of the OnBase ECM product. RE is also the one stop shop for all major ECM components and certified support, which encompasses all Scan Optics, IBML, Kodak, Panasonic, Fujitsu and BOWE BELL HOWELL scanners, Microsoft SQL Server, IIS Operation Systems, Oracel Database, Kofax, AnyDoc, Captiva, IBM, ECM, Dell, Hitachi SAN, and storage.
We also offer support for the daily use, configuration, implementation and functionality of our clients' business applications. Within our customer support portal, our customers can submit support requests, review frequently asked questions and access newsgroups and vendor support sites relevant to their installation.
Results Engineering is committed to providing our supported clients the best value proposition and offers the following Value Added Services:
Free OnBase System Assessment that includes:
Checking server memory usage
Checking OnBase build for currency
Analyzing new products that may be available from Hyland that are appropriate
Analyzing expansion concepts and growth pattern to maximize investment and utilization
Checking anti-virus software
Checking DB Backup routine and maintenance schedule
Free Mini Courses for System Administrators
Visit our Events page for listing of mini course/ webinars
Results Engineering prides itself on providing world-class support for all of our clients who use Hyland OnBase Solutions.
Results Engineering is the only partner who has won the Hyland Diamond Support Award every year that it has been offered. This showcases our commitment to engineering excellence and customer satisfaction, which can benefit your company immensely.
The award requires both the maintenance of a 95% customer satisfaction rating on support renewals and the employment of multiple engineers who are certified in several branches of OnBase, including Installation, Workflow, WorkView, and API's.
This award also requires that these engineers maintain their certifications and attend the Business Partner, OnBase Technical Training, and TechQuest training conferences each year. In order to qualify for Diamond Status, employees must dedicate 3-8 weeks per year to the continuation of their education.
RE's staff is backed by the full force of Hyland Software which has over 700 people dedicated to the ongoing development and support of the OnBase ECM product. RE is also the one stop shop for all major ECM components and certified support, which encompasses all Scan Optics, IBML, Kodak, Panasonic, Fujitsu and BOWE BELL HOWELL scanners, Microsoft SQL Server, IIS Operation Systems, Oracel Database, Kofax, AnyDoc, Captiva, IBM, ECM, Dell, Hitachi SAN, and storage.
We also offer support for the daily use, configuration, implementation and functionality of our clients' business applications. Within our customer support portal, our customers can submit support requests, review frequently asked questions and access newsgroups and vendor support sites relevant to their installation.
Results Engineering is committed to providing our supported clients the best value proposition and offers the following Value Added Services:
Free OnBase System Assessment that includes:
Checking server memory usage
Checking OnBase build for currency
Analyzing new products that may be available from Hyland that are appropriate
Analyzing expansion concepts and growth pattern to maximize investment and utilization
Checking anti-virus software
Checking DB Backup routine and maintenance schedule
Free Mini Courses for System Administrators
Visit our Events page for listing of mini course/ webinars